Returns & Exchanges

At Natura, we want you to be completely satisfied with your sustainable beauty journey. If a product isn't the right fit for your skin, you can return or exchange it within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all glass components are protected, and include the provided packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.