Frequently Asked Questions
Everything you need to know about our natural beauty solutions.
Are Natura products 100% organic and cruelty-free?
Yes, all of our products are certified cruelty-free and formulated with sustainably sourced, organic ingredients to ensure the best care for your skin and the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 10-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.
Do you offer samples before purchasing full-sized products?
We include 2 complimentary samples with every order over $50. You can also purchase our 'Discovery Kit' which features travel-sized versions of our bestsellers.
Are your containers recyclable?
Sustainability is at our core. 95% of our packaging is made from recyclable glass or post-consumer recycled (PCR) plastic. Please check the bottom of the bottle for specific recycling symbols.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.